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What is Customer Experience (CX)? Crash Course
Fonteva
OCTOBER 18, 2022
To better understand the root reasons why members join and stay with your organization, associations should take lessons from the customer experience (CX) playbook. To help your association’s team understand CX, why it matters, and how to get started with it, this article will provide a crash course, reviewing topics such as: What is CX?
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