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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. Chances are that your association likely already has a membership engagement strategy in place. But what is CX ? What is CX?

Course 52
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Association Brain Food: 6.24.22

Reid All About it

Rishad Tobaccowala identifies six essential steps to successfully introduce and manage change. Member recruitment. GrowthZone put together a PDF for you to adapt or use in your member recruitment campaigns. Learn negotiation strategies and tips that work to get what you really want. Tue 6/28 at 12 p.m. 1 CMP credit.

Video 39