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What is Customer Experience (CX)? Crash Course

Fonteva

According to NPOInfo’s charitable giving statistics, 57% of associations report that word-of-mouth is their most successful method for recruiting members. A new CX strategy doesn’t need to replace your current approach to membership management, but rather strengthen it. Boost word-of-mouth referrals.

Course 52
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Association Brain Food: 6.24.22

Reid All About it

Rishad Tobaccowala identifies six essential steps to successfully introduce and manage change. Member recruitment. GrowthZone put together a PDF for you to adapt or use in your member recruitment campaigns. Presenters: Josh Henry, Meetings Manager, SPIE. It’s a good start, for sure, but you know your market segments best.

Video 39