Remove Marketing Remove Membership Management Remove Philadelphia Remove Recruitment
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What is Customer Experience (CX)? Crash Course

Fonteva

CX is the concept that interaction a business has with customers, from initial outreach or marketing to ongoing retention efforts, shape and define the customers’ overall feelings towards the organization. The customer experience can be actively studied and strategically improved through CX management to create a seamless experience.

Course 52
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Association Brain Food: 6.24.22

Reid All About it

Rishad Tobaccowala identifies six essential steps to successfully introduce and manage change. Member recruitment. GrowthZone put together a PDF for you to adapt or use in your member recruitment campaigns. It’s a good start, for sure, but you know your market segments best. More info/register. Host: Grype. 1 CAE credit.

Video 39