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Use a Chatbot to Answer Members’ FAQs

Associations Now

“Those queries were in addition to the already high volume of calls and emails our global member service was receiving,” says Chrissy Jones, AICPA’s lead manager of communications and member engagement. “We Imagine you had a bot to support member services. To do this, AICPA powered up a chatbot. How would you use it?

FAQ 86
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Association Brain Food: 4.26.24

Reid All About it

The survey’s FAQ offers more information. Mark Athitakis at Associations Now dug into new research about membership organizations from iSeatz, a loyalty technology company. They learned a sense of belonging is essential for retaining members. Volunteers. 1 CAE credit. More info/register. More info/register. 1 CMP credit.

Content 222
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Why members should have a seat at the leadership table

Nimble AMS

When it comes to delivering superior member experience (MX), association professionals know how important it is to invest in technology that drives member loyalty. According to the 2022 Community Brands Association Trends Study , Pros prioritize technology used to improve MX. Member priorities are always shifting.

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Embrace the Future: How Associations Are Thriving in 2024

Association Freak

Reading Time: 4 minutes Association Management Trends 2024 In the evolving landscape of 2024, associations face a pivotal moment characterized by significant shifts in membership dynamics, economic pressures, and technological advancements. In this transformative landscape, AI is not just a technological advancement; it's a strategic ally.

FAQ 72
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2024 Association Outlook: Embrace the Change

Association Freak

Reading Time: 4 minutes In the evolving landscape of 2024, associations face a pivotal moment characterized by significant shifts in membership dynamics, economic pressures, and technological advancements. This year’s association outlook underscores the necessity to adapt and thrive amidst these changes.

Revenue 72
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Building an Association Crisis Communications Webpage

GrowthZone

Set the tone: Whether targeting association members or your association’s industry stakeholders and regardless of the amount of or type of content, the tone should be helpful, sincere, and compassionate. How to Keep Members Engaged Amid COVID-19. >> Links to press releases. Media Statements (video or text). INFORMATION.

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Time for a Conference Chatbot?

Associations Now

“After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” said Chrissy Jones, AICPA’s lead manager of communications and member engagement.

San Diego 105