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What I Learned About Philanthropy, Fundraising, and Social Impact at IFCAsia in Bangkok

Beth Kanter

In 2005, we got a chance to meet face-to-face in London at the Global Voices Blogging Summit after I transitioned from being the Cambodia bridge blogger. So, it was really a great honor to co-teach a master class on digital strategy and two crowdfunding workshops. The IFCAsia delivered on all the reasons why someone should attend.

Class 43
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Customer Journey Mapping 101: The What, Why, and How

Higher Logic

In 2005, Bain and Company released some staggering research : 80% of firms participating in the study said they deliver a superior experience , while only 8% of their customers agreed. This difference is called the “perception gap,” and we haven’t evolved much since 2005. This is just a brief overview of customer journey mapping.

Review 149