Higher Logic

FEBRUARY 5, 2019

In 2005, Bain and Company released some staggering research : 80% of firms participating in the study said they deliver a superior experience , while only 8% of their customers agreed. This difference is called the “perception gap,” and we haven’t evolved much since 2005. The Anatomy of an Experience Map (Adaptive Path, article).

Review 149

Review Project Resources Tools 149

Association Adviser

MARCH 16, 2017

At our annual meeting (May 31-June 2, 2017 in Macon), we’re going to have several segments that are hands-on learning and sharing of ideas. AA: Why the focus on video and storytelling? Kavanagh: Video has become a well-received way for us to convey information to members in recent years.

How To 73

How To Georgia Atlanta eBook 73

Beth Kanter

JULY 19, 2017

In 2005, we got a chance to meet face-to-face in London at the Global Voices Blogging Summit after I transitioned from being the Cambodia bridge blogger. The Resource Alliance has been presenting the NGO Awards in Thailand, India and Vietnam for 10 years, but 2017 marked a substantial change in the award program’s focus and delivery.

Class 42

Class Innovation Video Content 42

Association Adviser

FEBRUARY 13, 2019

We got married in September 2017, and there isn’t a day that goes by that I am not forever grateful that I took a chance on a job at Naylor because it allowed me to find the love of my life.” Ken started here in 2005. I began working at Naylor in 2017 as a Project Coordinator. ” Angela and Bill McDougall.

Atlanta 104

Atlanta Class Project Baltimore 104