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“The Beach Was too Sandy”—Happy Members Are a Nonnegotiable

.orgCommunity

Gartner also predicts that by 2020, 40 percent of all data analytics projects will relate to some aspect of customer experience. The point is that you should be collecting and analyzing with a goal of improved service and decisions. Gathering the right data also helps with continuous quality improvement.

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Serving Your Professional Community for Impact

Association Adviser

Working with the Chinese government, it took six years to open (1999-2005) and another eight years to build relationships and an office team to make the office effective in the local market. ISACA’s Beijing-based volunteer members after a meeting in October 2016. Opening the Beijing office was the most complex and challenging.

Boston 61
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Mizz Information: Social Media Software + Silos Redux

Mizz Information

I mean, why wouldn’t they, with revenue from enterprise social software projected to surpass $769 million in 2011? Poor member experience and poor ROI for these often expensive software solutions. The result of this feature overlap? How can associations avoid overlap and overspending on social software? Like what you read?