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Airline Quality Rating High in 2012, but So Are Passenger Complaints
Associations Now
APRIL 10, 2013
The new projection is also a significant increase from the 1.8 percent rise reported in 2012. Airline quality in 2012 declined only slightly from the previous year—in which quality ratings reached an all-time high—but customer complaints rose by roughly 20 percent, according to the “ 2013 Airline Quality Rating ” [PDF].
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