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What is Customer Experience (CX)? Crash Course
Fonteva
OCTOBER 18, 2022
To help your association’s team understand CX, why it matters, and how to get started with it, this article will provide a crash course, reviewing topics such as: What is CX? Understanding the CX Process Ways to Manage and Improve Your CX Applying CX Principles to Memberships. Understanding the CX Process. Remove silos.
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