Protech Associates Creates “Tier 1 Support on Steroids”
Higher Logic
NOVEMBER 10, 2016
Based in Columbia, Maryland, Protech Associates, Inc. Our support was really a communications black box,” said Bruffey. We had little or no direct communication with our users, and many of them felt they were being left to fend for themselves.”. Bruffey launched the Protech Users Group (PUG) in July of 2015.
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