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A recipe for volunteer success: How to recruit, educate, and retain

Ungrated

Volunteers are essential to the functioning of community associations , and April is National Volunteer Month—a perfect time to recognize the hard work, dedication, and time volunteers give to various organizations, including community associations, nationwide. Documents tell the story. Thank your volunteers.

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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

I urge my clients to study data to understand how to deliver the individualized service their members want. Drift Research Report) 79% of consumers prefer live chat for quick communication. Here are a few examples of how live chat supports more positive member experiences. Customize is the marketing mantra of the hour.

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World Health Organization Publishes Coronavirus Event-Planning Guide

Associations Now

Key Planning Recommendations for Mass Gatherings in the Context of the Current COVID-19 Outbreak ” is a nine-page document that offers both general and coronavirus-specific considerations for organizers hosting large events.

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Association Brain Food Weekly: 2.19.21

Reid All About it

s (MGI) annual membership benchmarking report, so I’ve put this new book by Tony Rossell, MGI’s senior vice president, on my list: How to Grow Recurring Revenue, Reach New Markets, and Achieve Your Mission. – How to Become a Better Boss. The ROI of Words: How to Write Website Copy That Will Drive Member Renewal and Recruitment.

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