Association Success

SEPTEMBER 30, 2018

Are you dealing with member queries to the best of your ability? There are a few basic rules of member service that all associations should keep in mind. No matter the size of your budget or staff, what counts is how your members feel at the end of an interaction with the organization. All member interactions must focus on a positive experience that shows active listening (or active reading if it’s an email), attention to detail, and a demonstration that you (as staff) are making an effort.

Association Management 117

Association Management Industry Organization 117

Association Success

SEPTEMBER 30, 2018

The key to continuous learning? Don’t be afraid of making mistakes. Learning happens everywhere, all the time. Opportunities for education and professional development are not limited to formal events like conferences and certifications. Thinking about learning as an anytime, anywhere activity means getting comfortable with the process not being perfect.

Certificate 74

Certificate Process Products Video 74

Association Success

SEPTEMBER 30, 2018

A truly transformative space lies between the ‘what’ and the ‘how’. What exactly do we mean by digital transformation? It’s clear that transformation represents a break with tradition – but this break in terms of technology could be manifested either in what we do or in how we do it. Digital transformation proper, in my opinion, happens at the intersection between the what, the how, and the technological developments at play.

Revenue 64

Revenue Technology Tools Process 64