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What is Customer Experience (CX)? Crash Course

Fonteva

CX is the concept that interaction a business has with customers, from initial outreach or marketing to ongoing retention efforts, shape and define the customers’ overall feelings towards the organization. The customer experience can be actively studied and strategically improved through CX management to create a seamless experience.

Course 52
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Association Brain Food: 6.24.22

Reid All About it

The weekly list of free educational events and resources for the association community…. It’s a good start, for sure, but you know your market segments best. Always emphasize the impact, not the features, of membership. Skip down to the list of free educational events if you prefer takeout. Leadership training.

Video 39