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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

Here are a few examples of how live chat supports more positive member experiences. Members with technical questions can get documented responses quickly. Last week I mentioned Rose, the Las Vegas Cosmopolitan Hotel’s digital concierge. This is especially helpful when the instructions are complicated.

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Learn About Members’ Why

Smooth The Path

The conference this year is in Las Vegas. What -type member insights point us to what to work on next. For example, new members renew far, far less frequently. Often we are asking these complicated questions: Why do members join? Why do members renew? This guide is 102 pages. But why does.

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Association Brain Food Weekly: 11.4.16

Reid All About it

See examples of Twitter, Facebook and YouTube pages, as well as blogs that other nonprofits have successfully used to draw attention to their organizations and volunteer opportunities. Host: Smart Meetings and Top Golf Las Vegas. Guest: Shelly Alcorn, CAE, founder, Alcorn Associates. Tue 11/8 at 2 p.m. More info/register.

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Association Brain Food Weekly: 1.8.21

Reid All About it

Content curation tips and examples to fill your editorial calendar. Such a large and visible occasion provided the opportunity to showcase the close co-operation between the client (EAIE) and the hosting venue (Messukeskus Helsinki) to build a sustainable event and provide an example that inspires the meeting industry to be more sustainable.

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