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Time for a Conference Chatbot?
Associations Now
NOVEMBER 29, 2018
It was a surprisingly quick and easy way to interact with their customer service team—and much better than being on hold forever. But chatbot technology doesn’t need to be limited to the member services department. Abby’s job was to help attendees navigate SXSW, find out what was happening, and get timely answers to FAQs.
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