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Airline Quality Rating High in 2012, but So Are Passenger Complaints
Associations Now
APRIL 10, 2013
percent rise reported in 2012. Despite improvement by airlines in areas such as on-time arrivals and baggage handling last year, passenger complaints increased by roughly 20 percent, according to an annual study of industry performance. Given an increase in consumer and business confidence, GBTA now estimates a 5.1
40 
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