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What is Customer Experience (CX)? Crash Course

Fonteva

By implementing a CX strategy, your association will experience a number of benefits, including: Gain deeper insights into your customer journey Gather data to back up strategies and decisions Improve your brand loyalty, recognition, and reputation Discover how to course correct in real time Create more touchpoints with high impact customers.

Course 52
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Let Your Member Data Show You the Way

Spark Consulting

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. Such a drastic change in membership structure was accompanied by the adoption of a new association management system, Liston says.

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Internship Intel

Aaron Wolowiec

Todd Von Deak, president of TVD Associates. Associations aren’t usually top of mind for students looking for internships, said Todd Von Deak , president and founder of Philadelphia-based TVD Associates, but they should be. Interns often think associations are run solely by volunteers and are therefore broke.

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Survey: Size Matters When Running An Association Today

Associations Now

A new survey of nonprofits and associations found that an organization’s size affected not only its outlook but also the quality of its operational practices. At least if you are an association, according to association management company Virutal, Inc. Technology Management. Human Resources.

Survey 40
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Summer Update

Moving through the Association World

Earlier this year I stepped in to Chair the Mid-Atlantic Society of Association Executive’s Education Committee. This left me tasked with developing the content and program for our Mid-Year Meeting, which was held way back in April at Philadelphia. The event had great numbers and the program was well received.

NV 28
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Let Your Member Data Show You The Way

Associations Now

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. “For small and medium-sized associations, don’t let we don’t have the tools be an excuse.