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What is Customer Experience (CX)? Crash Course

Fonteva

With CX best practices, your association will be able to take a targeted approach and improve customer relationships with data-driven decisions. The customer experience can be actively studied and strategically improved through CX management to create a seamless experience. What is CX? Act in realtime.

Course 52
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Let Your Member Data Show You the Way

Spark Consulting

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. Such a drastic change in membership structure was accompanied by the adoption of a new association management system, Liston says.

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Internship Intel

Aaron Wolowiec

Associations aren’t usually top of mind for students looking for internships, said Todd Von Deak , president and founder of Philadelphia-based TVD Associates, but they should be. Interns often think associations are run solely by volunteers and are therefore broke. We as an industry have to be doing more of that.”.

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Survey: Size Matters When Running An Association Today

Associations Now

A new survey of nonprofits and associations found that an organization’s size affected not only its outlook but also the quality of its operational practices. The larger your operating budget, the more confident you probably are in this market. Slightly more than half reported using QuickBooks as the financial software they use.

Survey 40
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Let Your Member Data Show You The Way

Associations Now

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. “For small and medium-sized associations, don’t let we don’t have the tools be an excuse.