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What is Customer Experience (CX)? Crash Course

Fonteva

CX is the concept that interaction a business has with customers, from initial outreach or marketing to ongoing retention efforts, shape and define the customers’ overall feelings towards the organization. For example, you may already use your membership software to create member customer profiles. What is CX? Act in realtime.

Course 52
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Internship Intel

Aaron Wolowiec

Associations aren’t usually top of mind for students looking for internships, said Todd Von Deak , president and founder of Philadelphia-based TVD Associates, but they should be. But perhaps with better networking and marketing, associations could change that. PCI pays its interns $10 per hour.

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Let Your Member Data Show You the Way

Spark Consulting

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. We were able to make sense of different packages that would reflect or be representative of behavior that we had observed.

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Survey: Size Matters When Running An Association Today

Associations Now

The larger your operating budget, the more confident you probably are in this market. Slightly more than half reported using QuickBooks as the financial software they use. Laura Otten, director of The Nonprofit Center in Philadelphia, made a similar point in Associations Now several years ago. Human Resources.

Survey 40
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Association Brain Food: 6.24.22

Reid All About it

It’s a good start, for sure, but you know your market segments best. A weekly conversation about meeting and event technology, including software, hardware, and audiovisual for in-person and online events. Maria Grasso, Senior Vice President, Convention Division, Philadelphia Convention & Visitors Bureau. Member recruitment.

Video 39
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Let Your Member Data Show You The Way

Associations Now

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. We were able to make sense of different packages that would reflect or be representative of behavior that we had observed.

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111 Intriguing Chats for 2011

ChatterBachs

It should also be noted that the list reflects my interests: associations, events, travel, tech, government, education, social media, communications, marketing, public relations, and jobs. Analyst of Social Computing & Interactive Marketing @ Forrester, tracking Social Media, Twitter, Influence & Facebook & WOM. Wine lover.