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What is Customer Experience (CX)? Crash Course

Fonteva

For example, you may already use your membership software to create member customer profiles. Modern CX software has allowed organizations to hold meetings entirely online, making it easier than ever to benefit from this focused approach to feedback collection. Specifically, your association should try to: Use dedicated tools.

Course 52
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Let Your Member Data Show You the Way

Spark Consulting

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. We were able to make sense of different packages that would reflect or be representative of behavior that we had observed.

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Internship Intel

Aaron Wolowiec

Associations aren’t usually top of mind for students looking for internships, said Todd Von Deak , president and founder of Philadelphia-based TVD Associates, but they should be. I learned a lot of organizational skills, how to use email and all the basic computer software. Lots of them. Todd Von Deak, president of TVD Associates.

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Survey: Size Matters When Running An Association Today

Associations Now

Slightly more than half reported using QuickBooks as the financial software they use. Laura Otten, director of The Nonprofit Center in Philadelphia, made a similar point in Associations Now several years ago. Sixty-one percent use a mix of paper-based and electronic authorization and payment methods. Human Resources.

Survey 40
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Summer Update

Moving through the Association World

This left me tasked with developing the content and program for our Mid-Year Meeting, which was held way back in April at Philadelphia. Formalizing our processes through a policy management software has been good for us, but it has been work both in implementation and practice.

NV 28
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Association Brain Food: 6.24.22

Reid All About it

A weekly conversation about meeting and event technology, including software, hardware, and audiovisual for in-person and online events. Maria Grasso, Senior Vice President, Convention Division, Philadelphia Convention & Visitors Bureau. I’ll be happy to feature it as long as it’s not too product centric. More info/register.

Video 39
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Let Your Member Data Show You The Way

Associations Now

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. We were able to make sense of different packages that would reflect or be representative of behavior that we had observed.