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What is Customer Experience (CX)? Crash Course

Fonteva

A new CX strategy doesn’t need to replace your current approach to membership management, but rather strengthen it. For example, you may already use your membership software to create member customer profiles. To manage your CX strategy, try setting up a customer advisory board (or member advisory board).

Course 52
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Association Brain Food: 6.24.22

Reid All About it

A weekly conversation about meeting and event technology, including software, hardware, and audiovisual for in-person and online events. Learn how to align the goals of your board, executive director, membership manager and your members to create a robust membership program that serves members and brings revenue to your association.

Video 39