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What is Customer Experience (CX)? Crash Course

Fonteva

Associations understand the importance of engagement and loyalty since member retention is of such critical importance. However, they also might lack a framework to measure and study the various factors that shape the member engagement and retention trends they experience. What is CX? Act in realtime.

Course 52
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Let Your Member Data Show You the Way

Spark Consulting

How one association unbundled some of its benefits and packaged them around “clusters of behavior” in its member engagement data. NICSA has five staff members, and Engel conducted her analysis in Microsoft Excel. They’ve graciously given me permission to reprint it below: By Joe Rominiecki / Apr 30, 2014 .

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Let Your Member Data Show You The Way

Associations Now

How one association unbundled some of its benefits and packaged them around “clusters of behavior” in its member engagement data. NICSA has five staff members, and Engel conducted her analysis in Microsoft Excel. The winter of 2014 brought a lot of cold weather and snow to much of the United States.

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Association Brain Food: 6.24.22

Reid All About it

A weekly conversation about meeting and event technology, including software, hardware, and audiovisual for in-person and online events. Maria Grasso, Senior Vice President, Convention Division, Philadelphia Convention & Visitors Bureau. Hold Them or Fold Them: What’s Your Member Hand Telling You? More info/register.

Video 39