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By the Numbers: Association Word-of-Mouth Marketing

GrowthZone

Ask for their feedback, invite them to do a case study, and make them feel involved (without having to commit their time). Get the Handbook>> See Also: Why Member Exit Surveys are a Must. Word-of-mouth is different than social media. Be careful about confusing the two. WOMM happens everywhere.

Marketing 121
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Measure What Matters: KPIs For Online Community Success

Higher Logic

Case Study: Data Informs Decisions: ASAE and Association Analytics Aim to Predict Engagement. In The Community Manager Handbook: 20 Lessons from Community Superheroes, it comes down to a simple sentence: Measure what matters. Online Community KPIs: Are You Measuring what Matters?

Handbook 120
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Association Brain Food Weekly: 11.4.16

Reid All About it

Brainstorm ways to start planning for the uncertain future with case studies and best practices from around the globe. – Playing by the Rules: Creating an Effective Volunteer Handbook. Get a preview of the future per MPI’s most recent Meetings Outlook research and discuss the trends most affecting you and your peers.

Handbook 237
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New Resource for Nonprofits: The Data Playbook – Practices for Purpose-Driven Work

Beth Kanter

The guide is organized by four key questions and includes a mix of practical tips and case studies featuring Jewish organizations and others. I would describe less of a handbook on how to use data, and more of a recipe to become a learning organization. The four key questions are: What data to collect? How to collect data?

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5 Book Recommendations for Nonprofit Networking and Data Nerds

Beth Kanter

The book shares some fantastic case studies as well as templates, discussion questions, and a measurement culture assessment tool. The book is a manual for nonprofits on how to become a data-informed organization and do more good in the world. Impact and Excellence by Sheri Chaney Jones.

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Book Review: Connecting to Change the World

Beth Kanter

Almost tend years ago, they co-wrote “Net Gains,” one of the first practical handbooks on building and working in networks for social change. Whether it is a network of organizations or individuals, the handbook provides a wealth of theory and practice on build, manage, and fine tune a network.

Review 28
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Six Favorite Resources: Facilitation Friday #32

Idea Architects

If you are looking for a book that covers facilitation fundamentals at a more basic-intermediate level, I would recommend The Facilitator Excellence Handbook by Fran Rees. Check out a preview of the much of book's content via Google Books.