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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. Chances are that your association likely already has a membership engagement strategy in place. But what is CX ? What is CX?

Course 52
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Ringing the Bell for Member Engagement

YourMembership

I’ve just returned from the 5th Annual MASAE Mid Year Meeting , and I’ve been thinking about some great ideas that were shared during the event. Being in Philadelphia I couldn’t help but think of the Liberty Bell as an analogy for the challenge of driving member engagement.

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Association Brain Food: 6.24.22

Reid All About it

The weekly list of free educational events and resources for the association community…. Skip down to the list of free educational events if you prefer takeout. Here are the educational events scheduled for next week. Host: Brandt Krueger, founder Event Technology Consulting. Leadership training. More info/register.

Video 39