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How to Give Your Customer Success Team Superpowers
Higher Logic
AUGUST 8, 2019
For example, meet Customers Jill, Joe, and Sally: Jill posts in the community that leadership is really breathing down her neck to get better numbers this year, and Customer Joe totally gets where she’s coming from. Once customers know the library is there, they can use it as a self-service tool. Understand the customer’s journey.
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