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SCD Group: Chicken, Bus, Holland America & Associations: How do.

SCD Group

Last month, our Holland America (@HALcruises) tour bus broke down while we were driving the Top of the World highway (TOTWH) from Chicken, ALaska, to Dawson City, Yukon Territory, Canada. Holland Americas response with this unexpected delay made me think about how our associations treat members when the unexpected happens. at 4:53 PM.

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Satisfaction vs. Loyalty: Creating a Connection for Long-term Success

AMR Management Services

AMR MANAGEMENT SERVICES. In marketing parlance, satisfied customers are good. Satisfied customers (members, if you want to use the association terminology) are content with the value of the product and dont view competitors -- yes, even in the association business we have competitors -- as a favorable substitute.

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Association Brain Food: 4.22.22

Reid All About it

The weekly list of free educational events and resources for the association community…. New education markets. They provide guidance on what to keep in the forefront throughout the process, how to involve and communicate with staff, and why you should expect things to remain in flux for a while. AMS basics. Host: ASAE.

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Association Brain Food Weekly: 4.3.20

Reid All About it

Chapter leader communication. This week, Billhighway writes about communicating with chapter leaders —the most amazing volunteers of all. They share guidelines on the best communication style, options for different types of virtual meetings with chapter leaders, and ways to provide chapter leaders with news, resources and advice.