Article Member Experience Member Research Survey 
Smooth The Path
FEBRUARY 9, 2017
If you are sometimes baffled by your member’s decisions or your board’s decisions check out a timely article I recently became aware of. The idea of the article is to openly, objectively seek out the other side’s argument. Surveys assume that we know all the possible answers, but we don’t.
Smooth The Path
APRIL 19, 2016
When you are ready to ask members all of the questions you are so curious about, let’s talk. Related articles: Slow data vs. fast data. You analyzed member data and conducted surveys, here’s what is next. It is easy to misinterpret members’ opinions when observing their behavior.
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