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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. Chances are that your association likely already has a membership engagement strategy in place. But what is CX ? What is CX?

Course 52
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Ringing the Bell for Member Engagement

YourMembership

I focused on it in my presentation “How to Build an Online Community” and received a lot of interesting feedback from those association professionals attending. Being in Philadelphia I couldn’t help but think of the Liberty Bell as an analogy for the challenge of driving member engagement.

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Association Brain Food: 6.24.22

Reid All About it

The biggest mistakes organizations make with cybersecurity—and how to avoid them. Learn negotiation strategies and tips that work to get what you really want. A common struggle is how to deliver that kind of experience, particularly when transactions happen in their AMS and other platforms that were not built to do so.

Video 39