NXUnite

DECEMBER 13, 2023

These mission-driven companies place purpose at the heart of their business strategies. From providing innovative fundraising software to insightful consulting services, mission-driven companies play a direct role in nonprofits’ ability to achieve their missions.

Software 130

Software Discount Tools Resources 130

EventMobi: Association Events

JUNE 21, 2023

Moreover, make sure that you like the team at the software company that you’ll be working with. Choosing a more affordable software package from a company that doesn’t care about their customers will always be more expensive in the end. Customer support You deserve awesome support. Need more evidence of ease of use?

Software 130

Software Price Review Event Planning 130

Higher Logic

FEBRUARY 21, 2020

The hard truth: Your digital customer experience may be disjointed. For many companies today, especially B2B or SaaS companies, the digital customer experience is the customer experience. You might think your digital customer experience is pretty good. But you won’t know until you take a closer look.

eBook 286

eBook Tools Products Communications 286

Higher Logic

MARCH 17, 2020

If you’re trying to improve the customer experience, start by looking at whether your digital customer experience is disjointed. As a SaaS provider or B2B company, “digital” might be the only way a customer interacts with you. Here are three ways you can use a community to improve the digital customer experience.

eBook 177

eBook Software Sample Learning Management System 177

Higher Logic

AUGUST 8, 2019

Is your customer success team burnt out? With recent emphasis on customer success programs and the rise in rapidly scaling tech companies, customer success teams are often strapped for resources and time. But how can you get past these roadblocks to activate your customer success team’s success? How about stressed?

Team 174

Team How To Hawaii Resources 174

Higher Logic

DECEMBER 27, 2019

Each year, the CX Network surveys customer experience professionals, solution providers, and industry experts on customer experience trends in the Global State of Customer Experience 2019. As companies that sell to businesses, rather than to consumers, it’s often hard to make connections between B2B and B2C companies.

Process 156

Process Review Examples Guidelines 156

AvidXchange: Association Management

APRIL 12, 2023

Company Profile: Founded in 1980 and headquartered just outside of Washington, D.C., Gates Hudson is a privately-held real estate services company with more than 700 employees. She is responsible for making sure the company’s employees have the tools and training they need to deliver excellent customer service to their clients.

Association Management 130

Association Management Metro Washington eBook 130

Nimble AMS

MAY 30, 2023

Some vendor upgrades might cause customizations in your system to “break,” resulting in system downtime and requiring new, costly software customizations. To avoid these challenges, look for an AMS vendor that includes regular, seamless upgrades included within the price of the software. What’s our answer?

Chicago 127

Chicago Software System Cost 127

.orgSource

OCTOBER 31, 2023

We’ll send our audience back to work with new insights and answers to challenging questions like these: How can our organization prepare to manage disruptive events like the pandemic? Together, they are a force of nature and the Co-Founders of Convincing Company. How do we stay on track and meet our goals?

Chicago 110

Chicago Innovation Revenue Certificate 110

Higher Logic

APRIL 11, 2019

Without customers, you don’t have a business. Without happy customers, you don’t have a successful, profitable, sustainable business. For B2B Software-as-a-Service (SaaS) companies, investing in customer success isn’t optional – or, at least it shouldn’t be, at this stage in the game. It’s simple.

Software 174

Software Resources Strategy Tools 174

.orgSource

FEBRUARY 5, 2024

At.orgSource we call that collection of wisdom our Association 4.0 It is the product of ongoing research to prepare our clients for success in digital markets. To put our ideas into real-world context, we interviewed leaders who are using this approach to grow their organizations. Association 4.0: Association 4.0

Innovation 88

Innovation Products Process Technology 88

AvidXchange: Association Management

FEBRUARY 2, 2024

The company currently manages more than 100 communities, providing a menu of service options including covenant enforcement, bookkeeping and vendor management. Enumerate considers us a pioneer because we’ve been around longer than any property management company in our area,” Connery said. Property Management Systems, Inc.

Process 130

Process Association Management Georgia Florida 130

Higher Logic

MARCH 28, 2019

Facts: The Unicorn is Scotland’s national animal; you are reading this right now; and Glossier, a direct-to-consumer beauty brand, recently joined the ranks of other female-founded “unicorns” (privately held startup companies valued at over $1 billion). Customer listening. Create an Online Space Where Customers Can Connect.

How To 214

How To Tools Products Software 214

Higher Logic

APRIL 2, 2019

Your new customers shouldn’t disappear into a black hole, never to hear from you again – that initial transaction should be the start of their defined customer journey, complete with strategic touchpoints for success. The problem is that not enough companies connect these top goals with customer marketing.

Marketing 195

Marketing Revenue eBook Software 195

Higher Logic

APRIL 23, 2019

Here’s our formal definition: What is a Social Business Model? The social business model is a framework utilized by companies to improve their customers’ experiences, using online channels to prioritize customer success and customer engagement. 8 Examples of Companies Thriving with t he S ocial Business Model.

Software 166

Software eBook Social Media Products 166

NXUnite

NOVEMBER 14, 2023

Corporate volunteer grant programs are a type of corporate philanthropy in which companies make monetary contributions to nonprofits where their employees regularly volunteer. Then, after a volunteer submits a grant request, the company will send a check to the nonprofit. Build more long-term partnerships with companies.

Guidelines 130

Guidelines FAQ Recruiting Recruitment 130

AvidXchange: Association Management

MAY 31, 2023

It refers to the implementation of technology across the business, making internal processes more efficient and customer experiences more satisfying through digitization. In some organizations, employees may be resistant to digital transformation as it can change the nature of their roles and day-to-day tasks. 01:54 RYAN DAVIS Yeah.

System 130

System San Francisco Software Team 130

CMA Solutions

JANUARY 31, 2024

With the rise of digital media to complement traditional media and advertorial efforts, construction companies now have an array of channels to engage existing customers better and reach new ones. It’s your company’s perpetual display window around the clock. for every $1 spent on influencer marketing.

Industry 64

Industry Marketing Social Media New Jersey 64

AvidXchange: Association Management

DECEMBER 17, 2021

Why should you as a finance pro for a community association management (CAM) company start using accounts payable (AP) automation for homeowner association (HOA) management? Reason 1: More time to provide services to customers As a finance pro, your ultimate mission is not to spend big portions of your time doing paperwork.

California 130

California Process Survey Association Management 130

NXUnite

NOVEMBER 28, 2023

In a world where profit meets purpose, impact investors are reshaping the business landscape by investing capital into startups and small companies dedicated to making a positive difference. ESG investors look for companies that meet specific ESG requirements, but the companies they invest in aren’t necessarily part of the social good sector.

Directory 130

Directory Education Software Innovation 130

AvidXchange: Association Management

MAY 30, 2023

Community association management companies are under pressure to do more with less and reduce expenses as budgets get tighter in a challenging yet competitive labor market. Community association management companies are having trouble hiring community managers as many candidates are expecting higher salaries with less experience.

Association Management 130

Association Management Tools Technology Industry 130

.orgSource

APRIL 22, 2024

We talked with entrepreneurs across our community. Most were CEOs leading companies that provide products and services to associations. Align With Technology There is one significant concept that all of our contributors embrace. By 2025, 75 percent of the total workforce will be Millennials.

Technology 88

Technology Innovation Team Products 88

Higher Logic

DECEMBER 20, 2018

As consumers, we know that brands that consistently deliver value and make our buying experience effortless will continue to win our business over time. In my household, for example, we’re more likely to buy add-ons like Audible and Amazon music because we know the same level of convenience we get with our Prime membership will exist.

Software 159

Software Revenue Communications Team 159

Higher Logic

OCTOBER 16, 2017

We’re so proud of all the hard work our employees, partners, and customers have put in to help make this a banner year. Informz and Real Magnet are old friends of ours, so we’re beyond excited to officially welcome them into the Higher Logic family. We’ve acquired four companies this year, and that growth results in a 3.5X

Press Release 187

Press Release Recruiting Recruitment Software 187

Higher Logic

AUGUST 29, 2019

A great customer experience is all about delighting your customer by making them successful. After your customers complete the buyer’s journey and become customers, they enter the post-sale customer journey, or the “delight” phase. Streamline Customer Onboarding. So where do online communities come in?

Software 192

Software Team Products Recruiting 192

Nimble AMS

JUNE 2, 2023

Who is the company behind th e checkbox? During your AMS research process, ask the representatives you’re working with about company culture, comparing your organizational values to theirs. Consider traveling to the AMS vendor’s offices to get a feel for the staff, the environment, and the company culture. Read reviews.

Software 129

Software Association Management Case Study Review 129

.orgSource

JULY 25, 2023

weighing the merits of “member satisfaction” versus “satisfying member customers.” Semrush Ahrefs Majestic Moz Most of these companies allow you to try their products on for size free of charge. I experimented with both Bard and ChatGPT using this prompt: Provide a SWOT analysis of a company called.orgSource. Customer surveys.

Team 88

Team Marketing Analysis Social Media 88

Higher Logic

SEPTEMBER 14, 2017

In my last post, I talked about folding community into your larger business operations to better serve customers and your company, a technique known as Community as an Integrated Service (CIS). That’s great, because data is key to providing a great customer experience. There’s more of it! Why is this?

System 184

System Examples Team Products 184

Higher Logic

OCTOBER 2, 2018

Marketing to your customers is hard work – sometimes it can feel like you’re pushing the same boulder up a hill every day, like good ol’ Sisyphus. Customer marketing can come with great rewards, though, especially if you’re using tech tools to make your life easier. Curation of customer content.

Tools 191

Tools Marketing eBook Library 191

Higher Logic

JULY 10, 2019

Even the greatest companies out there are bound to lose a customer once in a while. It can be hard to pinpoint a single reason that your customers stay with you or leave. When services or products evolve, your new offerings aren’t always going to be the right fit for all your customers. Cross-selling.

Revenue 184

Revenue Strategy Price Products 184

Higher Logic

FEBRUARY 5, 2019

Talk about the importance of the customer experience is everywhere these days, and it’s not just analysts or leading organizations doing the talking anymore. Customer journey mapping will help you identify, with data, what’s working, what’s not, and will compel you to take necessary actions to improve. What Is Customer Journey Mapping?

Review 149

Review Project Resources Tools 149

Higher Logic

OCTOBER 10, 2019

Customer upsell and cross-sell is a huge revenue opportunity for subscription-based software businesses, but many sales teams tasked with account expansion face a similar problem: It’s not always easy to tell which customers are ready for an upsell or cross-sell pitch, and which ones you should continue to nurture.

How To 189

How To Products eBook Review 189

Membersuite

MARCH 16, 2022

Whether you’re a trade association or professional society, you don’t want to lose touch with these members and customers on the move. A Proactive Data Strategy Helps You Stay in Touch With Members and Customers. 8 Ways to Maintain Up-To-Date Member and Customer Data. Member and customer data has a short shelf life.

Directory 141

Directory Newsletter Recruiting Recruitment 141

Higher Logic

DECEMBER 2, 2019

We’re always talking about building community and how engaged communities can have an undeniable impact on our organizations. How can an army of strangers online make a customer feel seen? The company relies on its online customer feedback to drive success.). Example 12: The Customer Success Forum Community.

Examples 156

Examples Software Newsletter Review 156

Reid All About it

JANUARY 18, 2019

WBT Systems recommends partnering with member companies to design and deliver learning content so they don’t send their employees elsewhere. Building Event Intelligence: Translating Metrics for You, Your Event and Your Company. We depend on them for nearly every purchase in our personal lives. Host: The Moery Company.

DC 293

DC Washington Member Engagement Content 293

.orgSource

MARCH 4, 2024

Sharon Rice ,orgSource Managing Director of Business Strategy, is our expert for guiding associations through tough markets. The idea is to differentiate yourself by putting the customer at the center of planning and building what they need. We’re even sabotaging our own. Blue oceans are undiscovered territory.

Strategy 88

Strategy Marketing Price Certificate 88

AvidXchange: Association Management

SEPTEMBER 17, 2020

Morgan Hay, an accounts payable (AP) clerk with Henderson Association Management, LLC, recalls her early days as an intern with the company. She estimates this shift to automation has cut the company’s payment and invoice processing times by at least 90 percent. This has really helped boost our relationship with vendors.”

Process 130

Process Association Management Review System 130