What We Learned from the 2023 Association Member Experience Survey
Higher Logic
NOVEMBER 16, 2023
The post What We Learned from the 2023 Association Member Experience Survey appeared first on Higher Logic.
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Higher Logic
NOVEMBER 16, 2023
The post What We Learned from the 2023 Association Member Experience Survey appeared first on Higher Logic.
Higher Logic
NOVEMBER 8, 2022
The post What We Learned from the 2022 Association Member Experience Survey appeared first on Higher Logic. Find out what your members want. Higher Logic’s 2022 Association Member Experience Report helps you do just that. . For association leaders, the advice is often the same again and again.
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Wild Apricot
JANUARY 28, 2022
When it comes to retaining and engaging your members, optimizing your member experience is everything. You probably already have a wealth of data from member surveys. But when it comes to how to make it better, it can be difficult to know where to start!
EventMobi: Association Events
SEPTEMBER 13, 2023
Excitement, pride, gratitude—all of these emotions can stem from a positive member experience! So how do you improve your member experience? Member experience describes how people view, feel about, and engage with your organization’s brand. But first… Why Does Member Experience Matter?
Nimble AMS
FEBRUARY 24, 2023
Gain actionable insights on the current status of your association’s events when you conduct routine surveys. With surveys, you’ll discover areas where your events are performing well and areas where you’ll need to improve. You’ll also learn how you can enhance the attendee and member experience.
Smooth The Path
JUNE 1, 2021
Somebody at the TSA figured out how to transform a potentially terrifying experience for little kids into an adventure of intrigue and excitement. What bits of your member experience feel like drudgery for members? Perhaps we could find the little shifts that flip the experience into something great.
GrowthZone
JANUARY 11, 2022
A powerful AMS helps your organization streamline its internal processes so that your leadership and staff can focus on the member experience. Engaged members will renew their contracts and recruit colleagues who help your organization grow and support your mission. Learn more about the ROI of a smarter AMS».
Nimble AMS
JANUARY 31, 2020
It’s time to deliver the experience members have come to expect. Your association might want to provide a personalized member experience, but are you actually doing it? Chances are that your association wants to provide a personalized member experience. Collect and use member data. Take the next step.
Aptify
MAY 20, 2021
In our work with associations, we’ve learned a few things that great associations incorporate into their day-to-day world to deliver a great member experience. Here are five of them: Consider the member point of view. Your members’ needs and expectations are always changing. Personalize the member experience.
MemberClicks
NOVEMBER 9, 2023
Workshop feedback surveys are the best way to get objective, quantifiable feedback to create experiences that continue to draw members. We’ll cover everything you need to know to create a workshop feedback survey, analyze your data, and more. What should be included in a feedback survey for workshops?
Disciple Media
OCTOBER 2, 2023
Member experience is the amalgamation of every touchpoint, interaction, and sentiment your community members encounter in your digital community. So, let’s dive in and explore some practical strategies you can use to elevate your member experience. In other words, a happier member is often a spending member.
Association Analytics
APRIL 1, 2024
Most associations don’t have an easy way to measure member engagement across all their different systems and touch points. And even when measured, it can be tricky to know how to use engagement scores to improve member experience and operational results.
Nimble AMS
OCTOBER 8, 2019
A deeper dive shows that members are most interested in targeted recommendations on continuing education and specific programs that align with their interests. With these ideas in mind, here are three ways to provide a personalized member experience throughout your members’ career journey. Consider what your members want.
Reid All About it
APRIL 26, 2024
Impexium and Jeff De Cagna of Foresight First invite you to participate in The Future of Association Boards (FAB) Survey , our community’s first comprehensive tracking survey of board composition, practices and performance.
Nimble AMS
NOVEMBER 18, 2019
Your members expect highly personalized and engaging experiences with your association. Want to make sure your members stick around? Consider these tips for creating a member experience that rivals that of today’s leading for-profit companies. So how do you create an engaging member experience?
Association Analytics
JANUARY 30, 2023
And the more you’re able to understand member behavior, the better able you are to create an experience that meets their needs. Let’s break down several scenarios to show how data analytics can help improve the member experience. The post Creating a Better Member Experience appeared first on Association Analytics.
Reid All About it
NOVEMBER 17, 2023
The weekly list of free educational events and resources for the association community… Professional development trends survey. Please take six minutes (or less) to complete this survey from Leading Learning/Tagoras. AMS/CRM selection survey. Data about organizations serving adult lifelong learners is hard to find.
Nimble AMS
JUNE 28, 2023
But how can you ensure your organization chooses the right association management software (AMS) to enhance your staff and member experience? About 50% of associations surveyed say their IT budget will increase over the next year. About 50% of associations surveyed say their IT budget will increase over the next year.
Nimble AMS
JUNE 9, 2023
Leveraging modern software at your organization can help you provide an excellent member experience and ensure you remain a valuable member resource. With a superior member experience, your association can increase member acquisition and grow revenue. Personalize member experiences.
Nimble AMS
JULY 7, 2022
You might even notice your member retention numbers are slipping, as individuals choose other associations with better technology to provide a superior member experience. . Survey staff. Send an anonymous survey to all staff to get their perspective on where they experience organizational friction.
Nimble AMS
JUNE 15, 2022
You can learn more about the industry by listening to both your staff and members. Association staff have routine contact with members and will likely understand the member experience better than you. Plan to have ongoing meetings with staff to gain insight into the issues members are facing. Meet with staff.
Protech
JUNE 17, 2020
Among association professionals surveyed, nearly half are using or considering Zoom for their virtual conferences. Survey Results via Protech Associates). At the time of this survey (late April 2020), Zoom ’s popularity had already exploded , allowing it to grab hold of the largest market share in the virtual meeting space.
Reid All About it
JANUARY 26, 2024
Last year, 814 associations participated in MGI’s survey, which benchmarks the practices used by associations to recruit, engage and renew members. The 2024 survey is now open. Hear about key trends concerning digital transformation and technology, event models, member experience personalization, and evolving membership models.
Nimble AMS
AUGUST 26, 2022
Successful associations prioritize improving the member experience. The Community Brands 2022 Association Trends Study reports that 90% of association professionals seek to enhance engagement opportunities for their members. Boost member engagement and retention with the powerful combination of YM Careers and Nimble AMS.
Nimble AMS
APRIL 29, 2022
There are myriad options on how to increase profits, however, leveraging successful strategies at your organization guarantees increased revenue and delivers value to the member experience. . Providing event opportunities is a fantastic way to improve the member experience and accelerate association non-dues revenue.
Nimble AMS
AUGUST 4, 2021
Three effective approaches to learning more about members. Send a survey. Send a periodic survey to gather your members’ thoughts and ideas about your organization’s programs and benefits. Consider targeting different surveys to different member groups. How well do you know your lapsed members?
NXUnite
MARCH 18, 2024
To build a thriving membership program , your association must evolve and find innovative ways to engage members continuously. Learning management software (LMS) emerges as a powerful tool that not only streamlines administrative tasks but also enhances member experiences through personalized learning opportunities.
Reid All About it
JANUARY 28, 2022
Take Your Silent Auction to the Next Level: Raise More Money, Free Up Staff Time and Create an Unforgettable Member Experience. The superman of silent auctions is going to lead a conversation alongside a few of his clients about how they revolutionized the silent auction experience. Fri 1/28 at 1 p.m. Tue 2/1 at 12 p.m.
Nimble AMS
MAY 10, 2022
A study conducted by Edelman and Linkedin reported 65% of those surveyed said thought leadership content improved their perception of an organization. Well-researched and thoughtfully written content has the power to build association credibility, organization brand awareness, and even attract new members. .
Spark Consulting
MAY 6, 2021
Their member experience is neither representative nor typical. Even their professional or industry experience is usually not typical, as people who are more senior or prominent in the profession or industry you serve are almost certainly over-represented. Their operating environment has shifted MUCH too radically.
Nimble AMS
DECEMBER 2, 2022
Events Is your association leveraging events as an essential member benefit? You can also leverage your association management software (AMS) to see which events driv e member participati on or other means of support , like sponsorship s and advertisement s.
Nimble AMS
MARCH 12, 2021
Incorporate the learnings from your exit surveys to spark new engagement ideas. Then, one to three months later, send an exit survey. Exit survey responses can provide a helpful basis for personalized offer messages. If they don’t complete the exit survey, send a reminder in two to three weeks. Request demo.
Nimble AMS
AUGUST 19, 2022
Majorities of association members and professionals agree that organizations must digitally transform to survive. Currently, 36% of surveyed members and 50% of surveyed association professionals believe that the fact their association isn’t keeping up with the pace of technology is the main reason their organization is falling behind.
Nimble AMS
SEPTEMBER 8, 2022
According to Salesforce research, innovation is necessary as member expectations continue to evolve. In the Salesforce State of Marketing report, 84% of marketers surveyed said customer expectations were changing their digital strategies. . But how can your association adapt to changing member expectations?
Nimble AMS
JUNE 4, 2022
If you seek members who are invested in advocacy or volunteering, ensure you have meaningful opportunities available at your association. Survey your members to understand their volunteer motivations and connect them to the best volunteer or advocacy options. . How do you measure goals and success through member engagement? .
Nimble AMS
JUNE 27, 2022
When it comes to delivering superior member experience (MX), association professionals know how important it is to invest in technology that drives member loyalty. In addition to electing key members to your leadership team, help your members feel heard by asking them what industry issues they encounter.
Reid All About it
SEPTEMBER 1, 2023
AI pulse survey. MCI invites you to participate in its AI benchmark survey , a 3-minute pulse survey about the integration of AI technologies within your organization and your members’ interest and aptitude for AI. Engagement means different things for different members. Membership budget. Membership value.
Nimble AMS
DECEMBER 16, 2022
With 2023 fast approaching, i t’s wise to reflect on t he state of your association and overall member experience. During the past year, d id your organization experience disruption in the form of a shrinking budget or a smaller staff? If so, you’re not alone ! Members join associations for the benefits. Automation.
Higher Logic
MAY 20, 2020
Survey your members or repurpose existing content from your blog and other resources for new topics that interest your members. Try hosting weekly or monthly meetings, instead of sending out lots of emails, to create more personal relationships with your members. Onboard New Members.
Associations Now
OCTOBER 4, 2023
Forj’s 2023 State of Association Member Experience report found that organizations are not meeting member expectations. Many associations may be struggling to meet member expectations, particularly those in the early and mid-stages of their careers. percent) or late-career members (68.6 percent) than midcareer (60.8
Nimble AMS
JANUARY 25, 2024
With the Salesforce AppExchange. Discover three reasons why the Salesforce AppExchange is redefining association management software, helping you exceed your goals and enhance the member experience. What is the Salesforce AppExchange ? The Salesforce AppExchange is the most trusted enterprise cloud marketplace.
Nimble AMS
AUGUST 23, 2022
Another noteworthy trend is only a quarter of professionals say they can easily join member data from various resources to create a unified member report. While this number is up from 18% in 2019, data silos remain a pain point for many associations when attempting to provide the best member experience. .
Aptify
SEPTEMBER 1, 2022
To help you provide them with the experience they expect, offer members an online portal where they can manage payments, orders, and preferences; participate in discussion forums; and answer polls and surveys. A member portal is an essential tool. And the professionals surveyed agreed at almost the same rate, 65%. .
Smooth The Path
AUGUST 16, 2017
When members talk with me about their member experience our conversations often shift back to the beginning. Members of different associations have different new member experiences even members of the same association have different new member experiences.
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