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NAASF Crowdsources Customer Support and Advocacy with Online Community

Higher Logic

The website included rudimentary discussion boards, but the platform posed a challenge for categorizing topics, and members were frustrated by the interface, the delay in posting and the inability to upload documents. Some members dropped off of discussions entirely. of community members. We had to have this community.".

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When Members Vote on Dues

Associations Now

One of those associations is the Golf Course Superintendents Association of America. Scott Woodhead, CAE, director of member relations, says the association puts its proposed dues increases to a member vote every two years. Since 2007, GCSAA has raised dues every two years and tied those increases to the Consumer Price Index.