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The golden years: How to help residents gracefully age in place

Ungrated

Cindy Simpson, CMCA, AMS, PCAM, a manager with Associa Mid-Atlantic, has seen this demographic shift firsthand. Simpson is a manager of 55-and-older communities in the suburbs of Philadelphia. It has been a valuable and lifesaving amenity for the association and its residents. Collins, Esq.

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What is Customer Experience (CX)? Crash Course

Fonteva

By implementing a CX strategy, your association will experience a number of benefits, including: Gain deeper insights into your customer journey Gather data to back up strategies and decisions Improve your brand loyalty, recognition, and reputation Discover how to course correct in real time Create more touchpoints with high impact customers.

Course 52
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Internship Intel

Aaron Wolowiec

My colleague, Aaron Wolowiec , founder of Event Garde , posted on Collaborate , a private social network for members of the American Society of Association Executives , that I was looking for examples of successful internship programs. And examples I got. Todd Von Deak, president of TVD Associates. Lots of them.

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Marketing Resources for Associations and Small Businesses

Association Navigator

They also have editions covering Baltimore and Philadelphia. Their latest e-book, the Hinge Re:Branding Kit , is a great example of their high quality materials and it’s available free. The magazine is aimed at entrepreneurs and it’s a reminder of how much commercial activity there is in the DC area.

Resources 100
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Survey: Size Matters When Running An Association Today

Associations Now

A new survey of nonprofits and associations found that an organization’s size affected not only its outlook but also the quality of its operational practices. At least if you are an association, according to association management company Virutal, Inc. Technology Management. More findings from the survey: Finances.

Survey 40