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Protech Associates Creates “Tier 1 Support on Steroids”
Higher Logic
NOVEMBER 10, 2016
Our support was really a communications black box,” said Bruffey. We had little or no direct communication with our users, and many of them felt they were being left to fend for themselves.”. In early 2015, Protech Associates Director of Customer Care Matt Bruffey recognized the need to improve the customer support experience.
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