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How to Give Your Customer Success Team Superpowers

Higher Logic

We can learn from negative feedback , find our customer advocates , and inform our strategy on various levels. Every time your customers offer up information about their experience, your customer success team gets a better idea of where they’re coming from and how to help. Ask for product updates. Talk about our user group conference.

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Association Brain Food Weekly: 6.19.20

Reid All About it

If your association wants to create a more inclusive association, you must identify and remove the barriers standing in the way of a member’s desire to volunteer or serve in leadership , says MemberSuite. Watch and listen to the surf of Ehukai Beach on Oahu, Hawaii. Join first , then look in Events for more information.

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3 New Year’s Rituals for Nonprofits That Can Boost Professional Success

Beth Kanter

I had a fantastic break, including a family vacation in Hawaii, walking, hiking, quiet, and reflection. Stay tuned for more information in 2017, but I will be very busy writing facilitator process guides based on my decades of experience as a trainer and sharing that on this blog. How about you?

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NASBP’s Legislative Efforts ‘Bond’ Education With Action to Influence Policy

Association Adviser

A lot of what we do is inform decision makers, whether they’re legislators or regulators, about the important purposes of surety bonds. For example, one of our members from Hawaii was able to establish a relationship with Senator [Mazie] Hirono when she was a member of the US House of Representatives.