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What is Customer Experience (CX)? Crash Course

Fonteva

Associations understand the importance of engagement and loyalty since member retention is of such critical importance. However, they also might lack a framework to measure and study the various factors that shape the member engagement and retention trends they experience. What is CX? Act in realtime. Act in realtime.

Course 52
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Let Your Member Data Show You the Way

Spark Consulting

How one association unbundled some of its benefits and packaged them around “clusters of behavior” in its member engagement data. You can do a lot with the tools most of us have access to,” Engel says. For small and medium-sized associations, don’t let we don’t have the tools be an excuse.

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Let Your Member Data Show You The Way

Associations Now

How one association unbundled some of its benefits and packaged them around “clusters of behavior” in its member engagement data. You can do a lot with the tools most of us have access to,” Engel says. “For small and medium-sized associations, don’t let we don’t have the tools be an excuse.