article thumbnail

Use a Chatbot to Answer Members’ FAQs

Associations Now

Even though AICPA is a large global association, resource constraints and time zone differences made it difficult for the member services team to answer every question promptly. Still, it has enabled AICPA to dramatically decrease its staffing and other resources used to answer common direct-message questions submitted on Facebook.

FAQ 85
article thumbnail

Best practices for a successful AMS implementation and launch

Nimble AMS

Is your organization preparing to adopt new technology ? Your organization needs to do its research before deciding on the right technology for your staff and members. Additionally, you need to prepare for a successful project implementation and the launch of your new AMS. Begin by considering your top technological priority.

Software 140
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Association Brain Food: 4.26.24

Reid All About it

The weekly list of free educational events and resources for the association community… Association boards. The survey’s FAQ offers more information. Mark Athitakis at Associations Now dug into new research about membership organizations from iSeatz, a loyalty technology company. Volunteers. 1 CAE credit. More info/register.

Content 268
article thumbnail

Why members should have a seat at the leadership table

Nimble AMS

When it comes to delivering superior member experience (MX), association professionals know how important it is to invest in technology that drives member loyalty. According to the 2022 Community Brands Association Trends Study , Pros prioritize technology used to improve MX. Industry news and information. Download now.

article thumbnail

Time for a Conference Chatbot?

Associations Now

After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” said Chrissy Jones, AICPA’s lead manager of communications and member engagement.

San Diego 105
article thumbnail

Tips for Preserving Your eLearning Programs

Blue Sky eLearn

” — Include a guide to finding important files, resources, and anything else that’s documented here in the binder. Education Services and Technology Vendors. Include important contract renewal dates and notice periods as well! Your program’s SMAR goals or KPIs. “Where do I find…?”

Tips 211
article thumbnail

Get More Out of AI, Start Chatting

.orgSource

Develop a chatbot that recommends relevant resources, such as whitepapers, webinars, or online courses, based on a member’s current needs and interests. How you proceed will vary depending on your organization’s goals and resources. Translating your member FAQs from print to dialogue might be a good beginning.