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Do We All Have a Seat at the Table?

Association Success

As a member of several associations, allow me to share a picture of the significance of diversity in the member experience. Instead we should take those same reigns of leadership and use our passion to ignite and increase more passion through inclusion. It feels like you’re the “odd man out.”.

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Community Dream to Reality: Top Five Ways to Prove Value to Executives

Higher Logic

Demand Metric study, 2014) This effective involvement is possible with the right balance of meaningful impact and innovation using smart risk mitigation and ROI. Leadership will need greater insights and ask, “What is the community story?”. So how do we help executives spot the value in online communities?

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CXPA Elevates the Customer Experience with Community

Higher Logic

It’s a bustling organization that has exploded in growth over five years, with over 4,000 members worldwide. This incredible growth brought with it new questions for how to elevate the member experience and offer a more cohesive space for learning and expanding the field. Added over 1,200 new members in the last six months.

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Why Building Teams Doesn’t Always Result in Teamwork

Associations Now

In “ The Overcommitted Organization ,” an article in the Harvard Business Review , leadership scholars Mark Mortensen and Heidi K. Imagine, for example, a sales manager who wants to provide better solutions for customers by incorporating insights from her team membersexperiences on other projects,” they write.

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Tuesday Buzz: Fully Engaged and Ready to Grow

Associations Now

A membership expert talks about a member experience that knocked her socks off. — Julie Ann Horvath (@nrrrdcore) April 28, 2014. Also: a Silicon Valley human resources fiasco that offers plenty of lessons to learn from. What engages the engagers? She notes that the organization did a few things that got her on the hook.