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5-Step Guide to Calculating Your Member Retention Rate

Higher Logic

Improving member engagement is a tried and true method for increasing member retention and improving the member experience. Engagement tools help you maintain strong relationships with your current members. Editor’s note: This post was originally published in March 2014 by Joshua Paul. src="[link].

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CXPA Elevates the Customer Experience with Community

Higher Logic

It’s a bustling organization that has exploded in growth over five years, with over 4,000 members worldwide. This incredible growth brought with it new questions for how to elevate the member experience and offer a more cohesive space for learning and expanding the field. Added over 1,200 new members in the last six months.

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Do We All Have a Seat at the Table?

Association Success

As a member of several associations, allow me to share a picture of the significance of diversity in the member experience. And yet, diversity remains a challenge in many association environments. Diversity strengthens your advocacy reach too. It is a sensitive issue and requires constant attention and strategy.

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Community Dream to Reality: Top Five Ways to Prove Value to Executives

Higher Logic

Demand Metric study, 2014) This effective involvement is possible with the right balance of meaningful impact and innovation using smart risk mitigation and ROI. Always be ready to prove why your community is fulfilling those original organizational and member goals. So how do we help executives spot the value in online communities?

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Association Brain Food: 10.6.23

Reid All About it

The writing has been on the wall for a long time—follow the link in the story to the 2014 memo written by a former ED. GrowthZone explains how to improve morale and reduce employee turnover by providing a more enjoyable, rewarding, and humane work experience. Association staff retention. More info/register.

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Social Media Roundup: Thinking About Tiered Membership

Associations Now

— Amanda Kaiser (@SmoothThePath) February 12, 2014. There are levels to this: There’s no problem with having membership rates that vary depending on what your members request. What are #associations doing with the information they have about members? — Ungerboeck Software (@ungerboeck) February 12, 2014.

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Public Social Network or Private Online Community? 11 Tips to Guide Your Decision

Higher Logic

Editor's note: This post was originally published by Joshua Paul in June 2014 and has since been refreshed to make sure we're bringing you the latest and greatest. Learn more in The Community Roundtable's eBook, The Value of Community: Behavior Change to ROI. It's free to download, no email address necessary.

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