article thumbnail

Investing in Yourself: Professional Development for Community Managers

Higher Logic

Our annual research report, The State of Community Management (SOCM), clearly showed that providing ongoing professional development so community managers can work smarter and more effectively is critical for organizations that want to recognize value from their communities. Invest in training.

article thumbnail

Mobile Industry Knee-Deep in Efforts to Solve 911 Problems

Associations Now

CTIA’s efforts to solve this issue—in the form of the LLC’s highly technical tests—come as a result of a 2015 Federal Communications Commission (FCC) order meant to encourage accurate location detection from cellphone providers, which often use different technologies to provide information to emergency hotlines. A Whole Lot of Testing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

As iPhone Thefts Drop, “Kill Switch” Pressure Rises for Wireless Industry

Associations Now

In New York, thefts of the device were down 19 percent during the first five months of 2014; San Francisco has experienced a 38 percent drop in iPhone thefts over a six-month period since the release of iOS7; and London has seen a 24 percent drop over the same period. Phone Makers Step up. Microsoft’s vice president of U.S.

article thumbnail

Attendee Volunteers: A Meeting’s Best Customer Service Team

Associations Now

Ahead of its 2015 Annual Meeting that took place in Denver back in November, it asked for student volunteers on its blog. ACHE had some similar roles to those of AAA, including staffing the registration and help desks, but it also asked for IT volunteers to help attendees with projectors, communications, and other onsite technical issues.

Team 40
article thumbnail

A Few Ideas to Score More Member Loyalty

Associations Now

Last month, Knowledge@Wharton shared GameStop’s story after Eric Oria, senior director of marketing strategy at GameStop, spoke at the second annual Customer Centricty Summit in San Francisco. GameStop launched PowerUp in 2010. Before that, its predecessor loyalty program, even with 1.9

article thumbnail

Top 3 Live Streaming Apps to Humanize Your Organization [Part I]

Slice-Works

A San Francisco Startup two-years in the making, Meerkat hit the streets of Austin, TX at South by Southwest (SXSW) in March 2015. The core of Meerkat’s brand is their community. Cameo: ◦ Each participant has only 60 seconds to communicate idea. There’s no mute, so be aware.

article thumbnail

Top 3 Live Streaming Apps to Humanize Your Organization [Part I]

Slice-Works

A San Francisco Startup two-years in the making, Meerkat hit the streets of Austin, TX at South by Southwest (SXSW) in March 2015. The core of Meerkat’s brand is their community. Cameo: ◦ Each participant has only 60 seconds to communicate idea. There’s no mute, so be aware.