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Build Your Customer Journey Map With 7 Community Touchpoints

Higher Logic

For many software as a service (SaaS) companies, the delight phase is shared across multiple teams. For many software products in the business-to-business (B2B) SaaS world, getting started can take months. One company employing this strategy is Jama Software. Streamline Customer Onboarding. Proactively Address Problems.

Software 192
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The Future State of Associations

Potomac Core

Advances in software, manufacturing, communications, science, and medicine occur every day. The rapid rate of change looks to only accelerate. Innovation and disruption will shape the future state of associations. Future Paved With Knowledge.

eBook 100
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PODCAST: The Power of Change with Michael Praeger: Strategy 123’s Cat Carmichael on CAM Industry’s Most Pressing Challenges

AvidXchange: Association Management

So talent number one, and I think, you know, that’s probably a shared concern across lots of, you know, lots of different industries, including our industry being, you know, in the software technology area. At the time, it was the late eighties, they were heavily recruiting women to be in federal law enforcement.

Strategy 130
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Monday Buzz: The State of Nonprofit Newsletters

Associations Now

Some early newsletter insights emerge from the 2015 Nonprofit Communications Trends Report. “Forty-two percent plan to send it monthly in 2015, and 19 percent plan to send it more often than that.” Plus: a new tool designed to “unlock the potential of voice.” Then read through the full list here.

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Report: Remote Work Growing in Prominence

Associations Now

Census data, regular telecommuting more than doubled between 2005 and 2015—outpacing the rest of the workforce nearly tenfold. These days, that phone and devices like it, high-speed broadband, and cloud-based storage and software are as essential to business success as telephone PBX systems were back in the day.”.

Report 62
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Monday Buzz: The Sharing Economy’s Impact on Events

Associations Now

. — CEO Update (@TheCEOUpdate) February 23, 2015. “ Not too long ago, acquiring software was pretty easy ,” New Idea Engineering founder Miles Kehoe writes for CMSWire. His post demystifies open-source-software purchasing. Think your association’s CEO should be heralded for his or her excellence?

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Friday Buzz: Why Superfish is So Scary

Associations Now

The software, Superfish, monitors online shopping and shows a user similar products. On Thursday, Lenovo emphasized that its goal was not to create security issues for its users, and that it no longer includes the Superfish software on its computers. “We The good news is that the software can be removed relatively easily.