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CXPA Elevates the Customer Experience with Community

Higher Logic

The CXPA Community has seen success for its members in multiple areas – a few resources have stood out as especially useful and often member-driven initiatives: Mentor Match program, Community Blogging, CCXP Certification, and In-Person Networking. CXPA also started using it for newsletter articles. A growing mentoring program.

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Dangerous Assumptions About Your Conference Education Part I

Velvet Chainsaw

Assumption 1: Certification For Everyone. Much of our conference education programming is built upon proliferating a similar elitist system—industry designations and certification. Finally, we make them pay a fee every two to five years to keep that certification. Design For How People Learn by Julie Dirksen (2012).

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Members Get Members. Staff? Not So Much.

Trade Association CEO Blog

The role of association CEO is diverse and whether youre a volunteer or a paid staff executive director this blog is the starting line for concepts and ideas to solve your leadership challenges. For seven years I mailed newsletters, promotional fliers and membership applications to thousands of prospects throughout Maryland.

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A Global Satisfaction Index for Measuring Local Member Engagement & Relevance

GlowGlobally

Thanks to the visionary leadership of the Council of Engineering and Scientific Society Executives (CESSE) who clearly saw the value of such an Index, we were able to partner with CESSE to launch the first edition of the GSI in July 2013. Figure 4 shows a third reason for dissatisfaction: the cost of membership.