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CXPA Elevates the Customer Experience with Community

Higher Logic

The CXPA Community has seen success for its members in multiple areas – a few resources have stood out as especially useful and often member-driven initiatives: Mentor Match program, Community Blogging, CCXP Certification, and In-Person Networking. CXPA also started using it for newsletter articles. A growing mentoring program.

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Transforming your community into a collaborative learning environment

Aaron Wolowiec

4, I had the pleasure of presenting a breakout session on collaborative learning environments during the 2012 Higher Logic Super Forum. This likely includes face-to-face programs, digital learning, other meetings and events, and any certification, accreditation or licensure programs. Newsletter/magazine articles. YouTube videos.

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Dangerous Assumptions About Your Conference Education Part I

Velvet Chainsaw

Assumption 1: Certification For Everyone. Much of our conference education programming is built upon proliferating a similar elitist system—industry designations and certification. Finally, we make them pay a fee every two to five years to keep that certification. Design For How People Learn by Julie Dirksen (2012).

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Mission Driven Volunteer Q&A

Spark Consulting

What is the certification for volunteers at c3 organizations? PH: It’s the Certification in Volunteer Administration (CVA). Volunteer Match’s 2012 Millennial Impact Report. You can ask people to suggest topics for your newsletter, magazine, blog, webinars, or conference, or vote on topics others have suggested, a la sxsw.

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Members Get Members. Staff? Not So Much.

Trade Association CEO Blog

Ask me for a quote on many projects like: Newsletter design, newsletter strategy, newsletter production, strategic planning, budgeting, evaluation of endorsed programs, governance structuring, bylaws, education programming, member database selection/conversion/optimization/training, discussion facilitation and more.

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A Global Satisfaction Index for Measuring Local Member Engagement & Relevance

GlowGlobally

The view of members who had not purchased anything beyond their membership package since January 2012 was not included in the product evaluation bucket – their feedback relates only to their overall satisfaction with membership and the fulfillment of membership benefits.