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7 Situations Where Customer Communities Improve Customer Experience

Higher Logic

When executed with proper planning and resources, a customer community can have a tangible impact on key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction. Download our eBook for more details: 3. According to Aberdeen Research , firms with online communities: Enjoy 5.4x

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Association Brain Food Weekly: 5.29.20

Reid All About it

Virtual event ebook. Ellipsis Partners and Achurch Consulting have been burning the midnight oil on a virtual events ebook that’s definitely worth checking out. Participants posted their topics on e180’s Topic Market and sent invitations for one-on-one or group Braindates—video chat discussions on the Braindate platform.

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5 Reasons Your Executives Don’t Participate in Your Online Community (And How to Fix It)

Higher Logic

The best online community software makes it easy for you to sign in as executives or impersonate them so important announcements look like they came directly from senior leadership. You can also show how your community is impacting other business metrics, including acquisition and revenue, by comparing metrics before and after your community.

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Q&A: A Balanced Approach to Member Engagement

Association Adviser

Association boards and leadership should discuss the type of information they want to post on social media and what safeguards they should enact to protect members’ personal information. What strategies are associations using to increase their revenue from their advertising in printed publications? Video was No.

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Association Brain Food Weekly: 3.30.18

Reid All About it

Way off-topic: Check out my Grabbing the Gusto blog if you’d like to check out the list of recipes I’ve made this week or plan to make in the coming week, and my list of recommended fiction and non-fiction ebooks (including cookbooks) on sale right now. A Woman’s Guide to Leadership: Women, Credibility and Power. 1 CMP credit.

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Association Brain Food Weekly: 9.3.21

Reid All About it

Learn about the key components of transcendent leadership, and how behavioral science can optimize your talent and help you identify your team work style so you can effectively drive business results. Netflix is a great example of how focusing on content, use experience and value, combine to grow engagement, revenue and renewals.

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Learning Management Systems for Associations: A Guide

MemberClicks

You can also generate non-dues revenue by offering paid content to members and non-members alike. A chamber of commerce may want to use an LMS for health and safety certifications, resume classes, leadership courses, or business management training. Hello, new non-dues revenue stream! Videos, MP3s, eBooks – oh, my!