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How to Give Your Customer Success Team Superpowers

Higher Logic

We can learn from negative feedback , find our customer advocates , and inform our strategy on various levels. Every time your customers offer up information about their experience, your customer success team gets a better idea of where they’re coming from and how to help. How does the community help them with this?

Team 174
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Association Brain Food Weekly: 6.19.20

Reid All About it

Inclusion strategy. Quick hits before we get to the list of this week’s free education: How to hold a cocktail party on Zoom—and have better classes, conferences and meetings too. Watch and listen to the surf of Ehukai Beach on Oahu, Hawaii. How to Go Virtual (While Still Creating an Engaging Experience). Imagine bliss.

Video 221
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3 New Year’s Rituals for Nonprofits That Can Boost Professional Success

Beth Kanter

I had a fantastic break, including a family vacation in Hawaii, walking, hiking, quiet, and reflection. How about you? Published Book Three: In 2016, I published “ The Happy Healthy Nonprofit: Strategies for Impact without Burnout ,” with co-author Aliza Sherman. Year in Review.