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How to Give Your Customer Success Team Superpowers

Higher Logic

Is your customer success team burnt out? With recent emphasis on customer success programs and the rise in rapidly scaling tech companies, customer success teams are often strapped for resources and time. But how can you get past these roadblocks to activate your customer success team’s success? How about stressed?

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Top Tips and Tricks From 2019 Membership Hacks

Associations Now

In the weekly Membership Hack column, we share small ways that associations save time, money, and resources while delivering value to members. It’s where I share time-, money-, and resource-saving ideas from associations that others can replicate. Here are some of our favorites from the past year. Face-to-Face Engagement.

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Make a Plan Now for a Professional Development Day During the Holidays

.orgCommunity

Talk to your committee (kitchen cabinet, members who get it, members you want an excuse to talk to) and see what they think of this idea. • What would they do if they took a PD Day during the holiday break? • How could you make that easier for them? • Could they help you gather some resources?

Hawaii 52
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Make a Plan Now for a Professional Development Day During the Holidays

.orgCommunity

Talk to your committee (kitchen cabinet, members who get it, members you want an excuse to talk to) and see what they think of this idea. • What would they do if they took a PD Day during the holiday break? • How could you make that easier for them? • Could they help you gather some resources?

Hawaii 40
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Listen Up: A New, National RFP Offers Nonprofits and Funders Tools to Survey Clients

Beth Kanter

Fund for Shared Insight (Shared Insight), a funder collaborative that pools financial and other resources to make grants to improve philanthropy, has released a national open request for proposals for its signature initiative, Listen for Good (L4G). If you answered an enthusiastic “Yes!” to these questions, keep reading!

Survey 28
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NASBP’s Legislative Efforts ‘Bond’ Education With Action to Influence Policy

Association Adviser

This month, we talked with Mark McCallum , Chief Executive Officer of the National Association of Surety Bond Producers, the association of and resource for firms employing surety bond producers and allied professionals. (If AA: What advocacy resources do you and your fellow staff create and curate for your membership?