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What is Customer Experience (CX)? Crash Course

Fonteva

With CX, your association will open the doors to early communication, allowing you to get ahead of problems before they can lead to membership lapses. For example, an association interested in driving community conversations may look at the experiences they’ve created around networking, communication, and community-building.

Course 52
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Co-Creation: The Value is in the Process

Association Success

It’s a tool for those times you need to go deeper than a survey or focus group, inviting participants to brainstorm, explore, and make shared decisions together. And you’ll need a communications plan to keep participants informed in between sessions, as staff explore feasibility and try to operationalize the outcomes of co-creation.

Process 74
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5 Types of People Who Need Nonprofit Fundraising Training

Achieve

Every fundraiser needs an education in the basic principles that apply to all fundraising efforts as well as an overview of the possible tools they could use. What is tremendously important is that they receive ongoing communication about the fundraising programs in process. Support staff need some of. the basics of fundraising. ,

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Coronavirus Updates for Association and Events Professionals – What You Need to Know

AssociationChat

Risk communication: how do we present information so there’s faith that it’s accurate? (15:24). To see Stanford tools that help to make telecommuting seamless for faculty and staff. What’s the difference between COVID-19 and SARS-CoV-2? (01:15). What’s the case-fatality rate for the virus? (05:31). Visit the WorkAnyWhere website.

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Daily #COVID19 Updates for Association and Events Professionals – What You Need to Know

AssociationChat

Risk communication: how do we present information so there’s faith that it’s accurate? (15:24). To see Stanford tools that help to make telecommuting seamless for faculty and staff. What’s the difference between COVID-19 and SARS-CoV-2? (01:15). What’s the case-fatality rate for the virus? (05:31). Visit the WorkAnyWhere website.