Wed.Jun 24, 2020

Want to keep your members? Make it easy to cancel

Association Success

In many cases, canceling or downgrading a subscription or membership is a frustratingly long and complicated process in an effort by organizations to dissuade their customers from leaving. “It

[On Demand] Top Tips for Member Onboarding


The better you onboard your members, the more engaged they’re likely to be. And the more engaged your members are, the more likely they are to renew. Onboarding directly impacts retention. That said, how’s your organization’s current onboarding process? Do you have one? Does it seem effective?

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COVID-19 Reboot for Chapters

Mariner Management

Will chapters survive? This is a question we’ve heard on every virtual idea swap we’ve hosted since the pandemic. Here’s what’s at stake.

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Effective communication: 5 simple tips for preventing conflict in your community


Communication is an integral part of every successful community association’s operations. Effective communication is the cure to so many problems, it should come as no surprise that it’s also often the best way to prevent conflicts, disputes, and misunderstandings.

Humor in Times of Adversity with Mo Rocca


What is the role of humor during our most difficult times? UPDATED!]. Join me on Tuesday, July 14, 2-3 pm ET, for my interview with humorist, journalist, and actor Mo Rocca. I’ll ask Mo why we are drawn to humor especially when times are tough. Register for details at [link].

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