A New Power Couple—Humans Plus Bots Deliver Member Delight
.orgSource
OCTOBER 1, 2023
Whether it’s via a chatbot, a human, or some combination of the two, dialoguing in real time is a powerful tool to build sales and loyalty. Last week I mentioned Rose, the Las Vegas Cosmopolitan Hotel’s digital concierge. Consider this—the typical sales funnel puts a conversation at the end of multiple one-way interactions.
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