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What is Customer Experience (CX)? Crash Course

Fonteva

To better understand the root reasons why members join and stay with your organization, associations should take lessons from the customer experience (CX) playbook. Even if the term CX is new to your organization, know that the principles are not. What are the benefits of an intentional CX strategy? Improve retention.

Course 52
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5 Types of People Who Need Nonprofit Fundraising Training

Achieve

Every fundraiser needs an education in the basic principles that apply to all fundraising efforts as well as an overview of the possible tools they could use. What is tremendously important is that they receive ongoing communication about the fundraising programs in process. as they function as ambassadors for your organization.

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Coronavirus Updates for Association and Events Professionals – What You Need to Know

AssociationChat

American Medical Association Opposes US Suspension of WHO Funding (source: Johns Hopkins Center for Health Security) April 15, 2020 – “During the worst public health crisis in a century, halting funding to the World Health Organization (WHO) is a dangerous step in the wrong direction that will not make defeating COVID-19 easier.

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Daily #COVID19 Updates for Association and Events Professionals – What You Need to Know

AssociationChat

American Medical Association Opposes US Suspension of WHO Funding (source: Johns Hopkins Center for Health Security) April 15, 2020 – “During the worst public health crisis in a century, halting funding to the World Health Organization (WHO) is a dangerous step in the wrong direction that will not make defeating COVID-19 easier.